Author/Speaker

Is it really HealthCare, or DiseaseCare?

It’s groundhog day. Both staff and patients want less paperwork because it’s frustrating, with no apparent benefit;
Technology puts users in control in financial and legal services – but not healthcare, where it just seems to get in the way;
Patients want more caring – but staff are too busy.

The healthcare system is inefficient and unpleasant, and it causes staff and patients to become disengaged, inefficient and to make mistakes.

Good people get defeated by a bad system. This results in inferior outcomes at best, and burnout at worst – double that of other white collar occupations.

Douglas wants to help transform healthcare. I find or create tools to give patients more of what they want, and staff less of what they don’t want.

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