Blog

3 min read We recently attended a workshop on incorporating patient feedback into the improvement of clinical care.  The Challenge. Advances in technology are increasing society’s expectations. Patients increasingly demand a more patient-centred service; however,… Read more

4 minutes read The Barrier Collaboration can feel threatening to clinicians and healthcare managers. Both groups can become territorial and defensive, creating a barrier to change. The Breakthrough By conducting a threat assessment to ensure… Read more

3 minute read The purpose of healthcare is to provide the highest level of care and the best possible outcomes for patients. However, the interests of staff, clinicians, executives, boards, and shareholders do not always… Read more

Healthcare is Australia’s most significant industry, at 12.7% of GDP (~A$150 billion), with over 1.5 million people employed in healthcare and social assistance. That’s a big pie; however, you slice it. Global spending on healthcare… Read more

  Healthcare has become highly complex, but the model for delivering it hasn’t followed those changes causing to healthcare to lose its essence and to become unsustainable. Since changes are inevitable, the best approach is… Read more

In part 1, we looked at how having ‘top-down’ thinking means that golden opportunities to transform ‘disease-care’ into healthcare are being missed. Now, we will be looking in some example at how ‘bottom-up’ thinking and… Read more