Administrators
How to Engage Clinicians and Administrators
Healthcare needs to rethink and develop new ways of care delivery. However, leadership teams are rarely aligned between the clinical and the business side; then, a passive culture where ‘ways things are’ develops.
Clinical innovation has not been aligned with business innovation leading to a massive gap toward care delivery and customer service. To unlock the value of business improvements, clinical leaders must shift their mindset – to think of business innovation as a clinical tool. On the other hand, for business leaders to unlock the value of clinical improvements, a similar mind shift is required by seeing the introduction of a new clinical process or devices as an ideal opportunity for improvements in the business.
More details on Clinician-Hospital Collaboration Setup
The conflict between how business and clinical leaders perceive innovation leads to friction and pressure – hospitals are trapped. This conflict contributes to hidden costs estimated at 20% of the healthcare spend in Australia, relating to tens of millions of dollars per annum for a typical medium-sized hospital, and $30B nationally.
To remain sustainable, hospitals must pursue a balance between both clinical and business leaders about areas for improvement through systems-thinking as a tool to reduce complexity, enhance quality and improve efficiency.
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