“We need to face up to what Command-and-Controlism has done to us, our way of thinking and our organisations. And to do this, we need to know the warning signs. So, here are twenty questions for managers and others in positions of control to consider. Try to answer them honestly. See how you do. Remember, there is no disgrace in facing up to a problem.”
Recovery from Command-and-Control:
- We admitted that we were not in control—that our systems had become unmanageable.
- Came to believe that a change in thinking could restore us to sanity.
- Made a decision to involve the people who do the work in the investigation, design and management of the work.
- Made a searching and fearless systemic inquiry of how the work really works.
- Admitted to ourselves how the system was really performing.