Frustrated with Paperwork?

How complexity theory helps us make healthcare cheaper, safer and more human As healthcare managers, it’s our job to find innovative and effective ways to improve the quality of care patients receive. However, the costs… Read more

Burnout factors

Effects of Healthcare System Design Problems

A bad system will beat a good person every time. W. Edwards Deming Alongside impressive advances in technology, medication, equipment and knowledge over the last few decades, one aspect of healthcare has been overlooked –… Read more

Waste not, Want not

3 min read Healthcare organisations must identify the issues at the heart of their problems before designing a solution to fix them – As published in MedicSA The problems and challenges faced by most healthcare… Read more

How Clinician-Led Innovation Makes a Difference

5 min read Summary. More and more hospitals are looking to doctors and nurses for insights to create and implement innovative solutions in care delivery (Kuhrt, 2017). This is Clinician-Led Innovation, and it leverages three core… Read more

Is Incorporating Patient Feedback Hard?

3 min read We recently attended a workshop on incorporating patient feedback into the improvement of clinical care.  The Challenge. Advances in technology are increasing society’s expectations. Patients increasingly demand a more patient-centred service; however,… Read more

Why Healthcare Change is Hard

4 minutes read The Barrier Collaboration can feel threatening to clinicians and healthcare managers. Both groups can become territorial and defensive, creating a barrier to change. The Breakthrough By conducting a threat assessment to ensure… Read more

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