3 min read We recently attended a workshop on incorporating patient feedback into the improvement of clinical care. The Challenge. Advances in technology are increasing society’s expectations. Patients increasingly demand a more patient-centred service; however,… Read more
4 minutes read The Barrier Collaboration can feel threatening to clinicians and healthcare managers. Both groups can become territorial and defensive, creating a barrier to change. The Breakthrough By conducting a threat assessment to ensure… Read more
3 minute read The purpose of healthcare is to provide the highest level of care and the best possible outcomes for patients. However, the interests of staff, clinicians, executives, boards, and shareholders do not always… Read more
Healthcare is Australia’s most significant industry, at 12.7% of GDP (~A$150 billion), with over 1.5 million people employed in healthcare and social assistance. That’s a big pie; however, you slice it. Global spending on healthcare… Read more
Healthcare has become highly complex, but the model for delivering it hasn’t followed those changes causing to healthcare to lose its essence and to become unsustainable. Since changes are inevitable, the best approach is… Read more
In part 1, we looked at how having ‘top-down’ thinking means that golden opportunities to transform ‘disease-care’ into healthcare are being missed. Now, we will be looking in some example at how ‘bottom-up’ thinking and… Read more
Could Overlooking Internal Innovations Be Costing Your Patients And Your Organisation? Healthcare organisations are in desperate need of reform. However, top-down thinking eans that golden opportunities to transform ‘disease-care’ into healthcare are being missed…. Read more
The above image shows the rise in healthcare costs (black line), numbers of doctors (yellow), and numbers of administrators (blue). We haven’t got healthcare delivery right. Since healthcare has become more complex, using experts for the non-clinical… Read more
Healthcare leaders and professionals are being asked to focus on quality and patient safety in ways they never have before, because the economics of quality are changing. Isolated improvements haven’t resulted in dramatic healthcare system… Read more