A hospital’s company-wide frameworks act as significant indicators of its priorities. They are a set of actions or procedures that everyone must follow in the same way. Effective company-wide frameworks ensure that all hospital operations… Read more
How complexity theory helps us make healthcare cheaper, safer and more human As healthcare managers, it’s our job to find innovative and effective ways to improve the quality of care patients receive. However, the costs… Read more
What is the Stack Fallacy? It is the fallacy that a company (or hospital) can ‘own’ the whole process, in particular all of the tech that supports its work. Who hasn’t seen examples of this… Read more
We are overwhelmed with healthcare data. While we have a national e-health record, it doesn’t attempt to harness information from personal fitness devices and apps, our genome or siloed data in medical, nursing or allied… Read more
A bad system will beat a good person every time. W. Edwards Deming Alongside impressive advances in technology, medication, equipment and knowledge over the last few decades, one aspect of healthcare has been overlooked –… Read more
“94% of all failure is a result of the system… not people.’ W. Edwards Deming System errors in healthcare are part of the culture – ‘that’s the way it’s always been done’. We should treat… Read more
3 min read Healthcare organisations must identify the issues at the heart of their problems before designing a solution to fix them – As published in MedicSA The problems and challenges faced by most healthcare… Read more
5 min read Summary. More and more hospitals are looking to doctors and nurses for insights to create and implement innovative solutions in care delivery (Kuhrt, 2017). This is Clinician-Led Innovation, and it leverages three core… Read more
3 min read We recently attended a workshop on incorporating patient feedback into the improvement of clinical care. The Challenge. Advances in technology are increasing society’s expectations. Patients increasingly demand a more patient-centred service; however,… Read more